We offer complimentary delivery on all orders across the island. As an online boutique, we are pleased to provide free delivery directly to your door.

• Timeline: Standard delivery typically takes 3 to 5 business days (Monday–Friday, 12:00 PM – 6:00 PM).

• Cash on Delivery: We will send you a direct message after your order is placed to schedule a specific delivery window.

• Bank Transfers: Delivery will be scheduled once the funds have cleared in our account.

• Unattended Delivery: If you are not home, we will securely place your order in your mailbox.

We aim to make your shopping experience as seamless as possible. While we are currently expanding our payment options, accept the following:

• Bank Transfer: Our bank details will be included in your order confirmation email. Please initiate the transfer immediately after ordering; delivery will be scheduled once the funds have cleared.

• Cash on Delivery (Aruba Only): After your order is placed, we will contact you to schedule a convenient delivery time for the transaction.

• For International Visitors: If you are visiting Aruba, we highly recommend choosing Cash on Delivery to avoid international bank transfer fees.

We are currently working to integrate online payments and card payments to offer you a seamless online checkout experience.

Yes. You will receive an automated order confirmation email immediately after your purchase. Your formal invoice will be issued and sent to your inbox once your payment has been verified.

If your order isn’t quite right, we want to make it perfect. Please email us at shopvidajewel@gmail.com within 14 days of receiving your pieces. Our support team will guide you through the process and provide a solution within 2–3 business days.

We want you to love your Vida Jewel pieces. Our policy is as follows:

• Standard Returns: We offer returns or exchanges within 14 days of delivery, provided items are unworn and in their original packaging.

• Quality Guarantee: We stand behind our craftsmanship. If your jewelry experiences a loss of stone or luster due to a manufacturing defect, we are happy to provide an exchange within 60 days of delivery.

• Conditions: Merchandise must be returned in its original condition. Items returned with intentional damage or wear may be rejected at our discretion.

We prioritize quality and longevity. Our pieces are crafted from Titanium, Stainless Steel and Sterling Silver finished with 14k, 18k Gold or Platinum plating. Unlike base metals like brass or copper, our materials are highly resistant to tarnishing. By avoiding harsh chemicals—such as perfumes, hairsprays, and lotions—you can ensure your jewelry maintains its signature 'Vida' luster indefinitely.

For more details, please visit our Materials & Craftmanship Guide.

To keep your pieces radiant, we recommend gently wiping them with a soft cloth at least once a week or every few days. To help you with this, every Vida Jewel order includes a complimentary jewelry cloth. While our metals are durable for daily life, avoiding prolonged exposure to moisture, perfumes, and chemicals will preserve the gold plating for a longtime. Occasional wear in the shower or while sleeping is perfectly fine, but for maximum longevity, we suggest removing your jewelry before bed or shower time. When not in use, store your jewelry in a jewelry organizer.

For more details, please visit our Jewelry Care Guide.

Finding your perfect fit is essential for comfort and style. Follow these simple steps for our different collections:

Rings

1. Wrap a thin strip of paper or string around the base of the finger you want to measure.
2. Mark where the ends meet.
3. Measure the length in millimeters (mm) with a ruler. This is your circumference.
4. Use the ring chart to find your size.

Vida Tip: If you are between sizes, we recommend sizing up to the larger size for the most comfortable fit. For more details, please visit our Jewelry Size Guide.

Necklaces

Our necklaces come in various lengths, typically ranging from 14" to 24" (inch).

• Collars: 14" / 35.6cm, fits snugly around the middle of the neck.

• Chokers: 16" / 40.6cm, sits gracefully at the very base of the neck.

• Princess: 18" / 45.7cm, hangs just below the collarbone.

• Matinee Necklaces: 20" to 24" / 50.8cm to 60.9cm, sits mid-chest, between the collarbone and the bust.

Visual size charts are available on every product page for your convenience. For more details, please visit our Jewelry Size Guide.